FREQUENTLY ASKED QUESTIONS
Welcome to www.cupsilicoseal.com (the “Website”). This FAQ is designed to help you understand issues you may encounter while using the Website and our policies on how to deal with these issues. Please read the following carefully before using the Website.

1. Frequently Asked Questions (FAQ)
   We provide a FAQ section on the Website to provide users with answers to common questions and related information. If you have any questions when using the Website or purchasing this product, please refer to this section first. Questions may include but are not limited to:
   ● Order status inquiry
   ● Product care and use
   ● Shipping and delivery information
   ● Refund and return policy
2. Customer Service
   If you cannot find the information you need in the FAQ section, you can always contact our customer service team. Our customer service team will endeavor to respond to your inquiry within 48 hours.
   2.1 Contact Information
   ● Email: [email protected]
3. Product Issues
   If you have any problems (such as defects, damage or malfunctions) when using our products:
   ● Stop using the product immediately.
   ● Contact our customer service with your order number and a detailed description of the problem.
   ●Our team will provide you with guidance based on the specific situation, including possible returns, exchanges or repair services.
4. Order issues
   If you encounter any difficulties in placing an order (for example: unable to complete payment, order not confirmed, etc.):
   ●Please make sure your payment information is correct.
   ●Make sure your network connection is stable.
   ●If the problem persists, please contact customer service for help.
5. Return and refund issues
   For any questions about returns and refunds, please follow our “Refund Policy”. When applying for a return or refund, you need to provide the following information:
   ●Order number
   ●Reason for return
   ●Optional photos to prove the condition of the product (such as defects or damage)
6. Legal statement
   The interpretation and application of these terms shall be governed by the laws of the United States. If any dispute arises from the use of this website or any issues related to it, the parties shall resolve it through friendly negotiation; if the negotiation fails, they may file a lawsuit in the court where the website is located.
7. Modification of terms
   We reserve the right to modify or update these “Problem Terms” at any time. Any changes will be posted on this page and will take effect immediately. It is recommended that you check these terms regularly for the latest information.

Thank you for choosing www.cupsilicoseal.com! We look forward to providing you with quality products and services. If you have any questions, please do not hesitate to contact us.